Affordable cookware of great quality
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FAQ

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FAQ

When will I receive my order?

When you order a product that is in stock before 22:00, you shall receive it the following workday. The delivery time for each item is listed on the product page. 

It is usually no longer than 1 to 2 working days. However, if you have not received a shipping confirmation via email, please feel free to contact us.

What are the size and other features of the product?

When it comes to products, we strive to provide as many details as possible. On the product page, you will find a fine description and features including size, weight, and other features. If something is still not clear about the product, please contact us and we shall provide more information. 

I want to return my product. How do I do this?

Sorry to hear that you want to return a product! If you want to return a product to us, please follow this link to the return form. Here you can find out more information and how to return a product. 

I would like to enquire about a business quote. Is this possible?

We are more than happy to provide your company with a customized quote to suit your needs. In order for us to help you, please contact us via telephone. For more information about business quotes, please follow the following link: Order Business 

With what postal service do you send with?

We send all of our smaller packages with PostNL. For larger packages, we send these with TransMission. For more information about our shipping, please visit: Sending